Shipping & Returns
All orders are shipped from our location in Eugene, OR via USPS. We ship to all 50 U.S. states and follow the standard methods available by USPS.
Standard Shipping : 4-9 business days
Priority Shipping : 2-3 business days
Duties & Taxes
Customers are responsible for paying all duties, taxes and other fees which are levied once your package reaches the country of destination. Duties on goods can widely vary, depending on the product and the country it was manufactured in. Other charges and duties may also apply, depending on the items. Duty fee will not be refunded on any type of returns. For more information, please contact your local customs office.
USPS’s local country affiliates will charge the recipient all applicable duty, taxes, and/or brokerage fees C.O.D. in the local currency at the time of delivery. All taxes, duties and customs fees are the responsibility of the recipient of the package. Your local post office or carrier can give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery.
International orders are shipped via USPS and will be delivered by local post or its affiliates. When your order ships from our warehouse, we send you a shipping confirmation email including your tracking number. To track your package, simply enter your tracking number at usps.com.
If your package cannot be delivered, is unclaimed, or is refused, you are responsible for the following:
- Original and return shipping costs.
- Duties, taxes and other customs charges that are incurred on the package for both the original and return shipments.
The amount of these charges will be subtracted from your merchandise refund.
Lost or stolen Packages
If the package shows delivered to your address, but is missing you must report the loss to us within 2 weeks of placing your order (domestic shipments) or 4 weeks of placing your order (international shipments). Once you have reported your lost package, we will launch an inquiry with our carrier about the lost package and attempt to have it recovered. If the carrier declares the package to be a complete loss, we will issue you a full refund.
We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by the customer.
You may return your purchase within 30 days of your original order. Items being returned must arrive in their original condition, undamaged. Customers are responsible for all return shipping charges. **No returns on custom Petite Pet Portraits.